IN THIS EDITION

This edition is kind of sneaky. Sharing things other sellers don’t know about.

It’s a good thing you’re here.

SELLER’S SECRETS

How to stop losing deals to Psychological Reactance

You do know what this is referring to yeah?^

The polite check-in a couple days after a good meeting. "Just wanted to see if you'd had a chance to think about it."

Friendly, professional, and completely reasonable one may think

But fatal.

Here's why: A client leaves a meeting genuinely interested. Maybe they didn't close on the spot because of something small, no card, wrong day, a quick thing they wanted to double-check. The intent is there.

Then 48 hours later, your email lands. And the intent evaporates.

The client almost never connects the two either. They'll tell themselves they went off it. They didn't really need it. They'll come back to it later. They'll hardly ever trace the cooling back to the message that caused it.

This mechanism is reactance. The moment someone feels their freedom to choose is being constrained, even gently, even politely, they push against it. And the threshold is much lower for buyers who are used to being deferred to.

Anyone with a strong internal locus of control has a finely tuned antenna for being managed. A check-in email, however warmly worded, tells them someone is keeping score. The private decision they were turning over in their head is suddenly being thought about under observation.

People don't like being observed. So they cool.

The trap is that following up is part of your job. You can't not do it. Skipping it isn't the answer. The answer is doing it in a way that doesn't trip the wire.

Here's the move. Instead of your cliche “just touching base” a couple days later, do this:

Same day. While the meeting is still warm in both your heads. Doesn't matter if it was in person, Zoom, or on phone. Send a short note before any private deliberation has started.

Open with something human. “Great to see you today”. “Good speaking earlier”. Then one specific piece of information, framed as your own thinking continuing after they left:

"It crossed my mind after you left that there's a X version of Y launching in a couple of weeks. I'll send pictures when it arrives."

Then nothing else.

No questions. No "should we book a time?”

No ask of any kind. Just the note.

The timing puts it inside the post-meeting warmth, before they've started weighing anything privately. It reads as continuation instead of pursuit. The opener acknowledges a real human exchange happened, so it doesn't feel automated. "It crossed my mind" tells them you were thinking about them outside the room. That's what care looks like.

And the future contact is tied to a specific event. You've told them what's coming and roughly when. By not replying to wave you off, they've implicitly accepted it. So when the second message lands two or three weeks later, you're not re-initiating anything. You're fulfilling a promise they already knew about.

This functions as a favor vs. a sales move, since the autonomy was never violated in the first place.

The wider point is worth sitting with. Most follow-up frameworks are built around persistence. Touch them seven times. Stay top of mind. Be the one who shows up. That logic works on certain buyers and certain price points. It breaks the moment you're selling to someone who notices they’re being managed.

Follow up. Just do it before the deliberation starts, and structure it so the next contact is already pre-permissioned. Start saving deals you didn’t know you were going to lose.

HIRING NOW

Here’s an open sales roles to check out:

Field Sales Representative — National Water Systems, $100k — $200k/yr

Details: Austin, TX. No sales experience required, but always preferred. If you have drive and need a vehicle for you to put it to work and capture the upside you deserve, this is for you. We help ATX homeowners get safe water into their homes.

Have an open role you want to promote? Inquire here.

LIVE FROM THE SALES FLOOR

Recent Events

Tips + Tricks

Other Stuff

OUR SPONSOR

This week’s sponsor is The Serial Sales Community.

If you’re in the market to pick up a new remote sales gig, whether that’s part-time or full-time, this is for you.

Every Tuesday, we are pulling 2x open sales roles from our recruiting network and running a deep-dive to show sellers what they need to look for when evaluating remote appt. setting and closing roles.

The good, the bad, and the ugly.

PLUS, a link to apply to at least one of the jobs ;)

(These aren’t jobs you’re finding on LinkedIn or Indeed)

GET BETTER

Feeling behind with AI as someone in sales? There’s no reason for that

Check out 5-Min AI Builds in our BOS Product Vault.

Built for beginners to pick up the basics and instantly make their work easier.

BEFORE YOU GO

What did you think of this week's newsletter?

Be brutally honest, it's how we get better.

Login or Subscribe to participate

Reply

Avatar

or to participate

Keep Reading